Home services
Only 52% of calls to home services businesses reach a person. We help you answer the rest.
We help home services businesses text back missed calls and follow up on quotes.
HVAC, plumbing, electrical, roofing, pest control and cleaning companies with roughly 10 or more technicians.
Where the time goes
When the whole team is out on site, calls go unanswered and quotes go quiet. In Invoca’s 2026 call data, only 52% of calls to home services businesses reached a person. Invoca sells call tracking software.
What we’d build first
- AI task: Text back missed calls with open appointment slots
- AI task: Draft follow-ups on open quotes for your approval
- AI task: Ask customers for an honest review after each visit
The rules we build to
- Marketing texts and calls generally need the customer’s written consent first, and a lawsuit can award $500 to $1,500 per call or text.
- Calls made with an AI voice follow the same consent rules as prerecorded calls, as the FCC confirmed in 2024.
- At least 11 states require everyone on a call to agree to recording, so calls open with a clear notice.
- The FTC’s 2024 rule allows asking for reviews but bars rewards for positive ones, with penalties above $50,000 for each violation.
- A price the AI sends could be treated as an offer, so a person approves every quote and price ranges are labeled as estimates.
An example day at a home services business
- AI task: Text back 6 overnight missed calls with open slots4 replied
- Dispatcher confirms the 4 requested visits
- AI task: Draft follow-ups for 9 quotes with no answerApproved by the office manager
- Technicians out on 14 service calls
- AI task: Send 12 review requests in your approved wording12 sent
This is an example, not a promise. The assessment finds what fits your business.
See where AI could save your team time.
In a free 30-minute call, we learn how your team works and find the tasks worth starting with. You keep the ideas either way.